Something went wrong during payment process Spilgames Support November 17, 2016 09:42 Updated Follow We’re here to help if anything goes wrong during the payment process, we’re here to help: please let us know by filling out the contact form. We’ll do our best to get it sorted out as soon as we can. Related articles I bought credits but they don't show in my game account. What should I do? My child has made a payment without my permission If I change my device will I lose my progress? Comments 0 comments Article is closed for comments.