To upgrade your staff, go to the staff overview window and select a staff member you would like to upgrade, this will open the staff details page. On a staff member’s details page you will find 3 attributes that can be upgraded: skill, empathy and dedication. To upgrade, you need to have a sufficient amount of training cards of one of the three aforementioned abilities and enough cash to cover the cost of upgrading. If you have enough of both, then you can press the “upgrade” button and the character will improve in the area you just upgraded.
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